BusinessOverviewThe BNPParibasGroupis one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with in excess of 200,000 employees with solid roots in Europe.The BNP Paribas Group is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).MADRID IT PlatformThe CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.ContextandRole summaryAs part of the ITGP Digital Working Division, the domain SCCM Factory is responsible of the SCCM architecture, the deployment of the core applications and the packaging operations on the desktops operate by ITGP.The deployment team is responsible for the maintenance, deployments and operations of SCCM CB including environment patching, corporate build maintenance, Global Distribution Point creation/ maintenance, distribution and application packaging…Position- Key AccountabilitiesSCCM Servers CB Monitoring, Production Operations and Health CheckResponsible for configuration, implementation, troubleshooting and maintenance of OS build process for endpoints including laptops, desktops and virtual clients before escalation to L3 TeamsResponsibleforautomation,advertisementanddeploymentsoftwareapplicationsintoSCCM application frameworkCreate and update global documentation and document relevant systemsSCCM Server distribution monitoringSCCM Distribution Points creation and content updateInvestigating ongoing problems and providing root cause analysis for both performance and stability issues on SCCM CB and escalation to L3 teamsOther duties as assigned by L3 SCCM Infrastructure teamPerform an assessment of Security Patching to determine priority and scope of deploymentIdentify high impact of Security Patches or stack 1 applications that require pre-deployment testing and pilot phasesEngage with Service Desk and other L2 teams if an update is considered to affect the production populationValidation of all deployment, including security patchingCommunicate to Support teams and Business of any issues with SCCM infrastructureResponsible for Windows 10 upgrade deploymentCreate and update internal documentation (processes, technical…)Remediation of Security Patching Other responsibilities:SCCM CB Global support on some casesSCCM CB Global boundaries Change ManagementProfessionalSkills,AbilitiesandExperienceWindows10 Operating system configuration and supportSCCM CB strong knowledge – evidence may be askedManagementHealthAdministrationQueriesGeneral troubleshooting & logs management (Server and Client)Working closely with the relevant technology teams to guarantee service stabilitySQL and WMI good knowledgeSkills in reporting to show compliance and health statusDocument care to ensure that papers are maintained and updated to a high standardSkills in monitoring critical and core services to ensure accurate visibility of issues and potential problemsManage integrations with other toolsets such as ITSM, Software Asset Management and Vulnerability ManagementAdvanced analytical, troubleshooting, and problem-solving abilitiesUse technical expertise in Windows and SCCM as well as other enterprise applications to identify processes that are currently being done manually and find a way to automate5+ years' experience in a similar environment. Multinational + 10000 users at least.ITIL Foundation knowledgeFluent in English (read/write/speak) – Interview will be fully in EnglishDesirable:PowerShell and VBS Scripting to automate processes and gather information from broad and diverse systemsMicrosoft Active Directory and Group Policy Objects (GPO)Power-BIPersonalAttributesCustomer centric mind-setStrong attention to detailsCan do attitudeProactive and pragmatic approach with a strong ability to work on own initiativeOwnership of work and commitment to deliveryStrong problem solving skillsAbility to operate with demanding Senior IT ManagementTeam orientedGood interpersonal skillsLanguages& QualificationsLANGUAGESHigh English spoken and written fluent (B2/C)French spoken and written will be valuedQUALIFICATIONSBachelor in Computer Science or equivalentITIL Foundation certificate will be desirableOthersOn Site Services: From 8:00 to 18:00Planned Interventions out of working hours (incl. weekends)
