.Who we areThe Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.What we believeWe understand that great ideas come from great people, and great people thrive when they're trusted to challenge, change, improve, and perfect our products and processes. Our forte lies in the diversity of our skills – and that comes from the diversity of our people.Our commitment to youThe Workshop is committed to being a diverse and inclusive workplace, where we all learn together, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof), and programming language preference. As an equal opportunity employer, we offer a friendly, supportive working environment for all. It's a place where you can try new ideas, take risks, and enjoy the support to move Fearlessly Forward.Your MissionTo enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.What you'll do Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux. Provide timely and consistent support, acknowledging and recording all issues and requests. Handle network and desktop setup for New Employees/Visitors and office moves. Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users. Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies. Manage hardware inventory and purchasing requests. Manage printers queues systems. Create documentation for corporate policies and processes. Share knowledge of company corporate tools with the users to ease their day to day work. Support backup and restore policy of users equipment. Optimize and automate repetitive tasks. Work on project roll-outs and report their progress. Minimum experience with datacenter racking/patching. What you'll bring Minimum 2 – 3 years of experience in a Desktop supportTechnical Support role. Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls. Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, scanners, copiers and audio/visual equipment (cisco/webex) Proven experience administering: Microsoft Windows 7/8/10/11, Microsoft Office 2013-2019, MacOS and Linux
