Role Responsabilities* Supporting the core business objectives by maximising customer traffic through williamhill.es and 888.es.* Providing localised, dynamic content on our Spanish language sportsbooks and their various sub-domains.Including trading content on our Sports products.* Ensuring all content on our Spanish sportsbook sites is in line with the overall business strategy and tone of voice.*Optimising the key customer journeys and pages to ensure that the clients confront as little amount of friction as possible.* Utilising our content management systems to ensure all areas of our sportsbook products are consistent, accurate and of the highest quality.* Monitoring and checking our websites, ensuring all content and data is correctly displaying and up to date at all times.* Evaluating closely departmental key performance indicators in order to make significant decisions to drive customer retention.* Building and maintaining good relationships with important stakeholders such as Marketing, Design, Gaming, Product, Compliance.Business Performance, Trading & Tech, CRM, Gaming Operations and the VIP teams.Including those sitting within the Spanish team but also those within the central functions.* Support the Site Manager and Operations team in identifying localised market opportunities and work with Trading to drive the creation and pricing of relevant special markets.* Using data to ensure that the most relevant events and attractive markets for Spanish customers are promoted and prioritised on the sportsbook, within Spanish regulations.* Questioning and modifying established processes and service procedures through the results of site analytics.* Supporting the Development team with testing to ensure that the Spanish versions of all new products and features have been correctly localised – provide advice on linguistic detail.* Responding to #MiApuesta requests, managing the replies effectively and quickly whilst engaging our customers through social media.* Help grow the #MiApuesta product – with a keen eye on the social conversations, alerting management and the team to potential issues or opportunities.* Ensuring all new staff members receive the appropriate training and coaching.Job Requierments Requirements* A well-developed knowledge and experience of the betting and gaming industry.* Spanish language expert (Must be mother tongue).* Experienced in working with online content or other operational teams, including customer services.* English language competence (Business level or fluent).* An understanding of web analytics.* Strong passion for sports.* Sharp understanding of the language of both the sports and casino products.* Brilliant attention to detail coupled with strong planning skills.* Good communication and interpersonal skills.
