Dir, Manufacturing Quality And Continuous Improvement Emea

Date Posted : 2024-04-25 2024-04-25 Country : Spain Spain Location : Josep Pla 1, 43006 TARRAGONA, Spain JOB TITLE Regional Director, Manufacturing Quality and Continuous Improvement ROLE INTRODUCTION Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators and moving walkways. We're seeking a Regional Director, Quality who's ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come. As part of the Operations organization, this is an opportunity for a capable and experienced professional to lead the Quality and Continuous Improvements teams within the EMEA factories and European Parts Center to provide superior quality in products and services to our customers. We are looking for a leader with experience in building relationship with customers, as well as building teams, leading through change, with passion and ability to build and lead diverse teams in a matrix organization with an inclusive mindset. This position is accountable for ensuring proper processes, controls and structures (quality management system) are in place to build a high-quality product, ensure responsiveness to customer quality issues. This position manages customer orders escalation. The efforts put forth by this individual will directly impact the long-term company quality management and quality of the final product. In order to succeed, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment and is expected to have experience working in a multinational company (preferable). We are seeking an experienced Regional Quality director, with demonstrable experience in leading the quality function including quality assurance, inspections, quality compliance and continuous improvement to lead OPXL in the manufacturing plants and EPC. We also see an individual with experience in building relationship with customers, as well se building teams, leading through change and with passion for the customer and ability to build inclusive team everyone wants to work with. Reporting directly to the leader of the VP of Quality EMEA and functional to Operations VP of Manufacturing EMEA facilities, this individual will work closely with the Plant Quality Managers, CI leads, and Production lines leads, Engineering, various functional leaders. As Head of Quality & Continuous Improvement, Operations EMEA, will lead both the implementation of quality strategies, processes and quality tools as well as the Continuous Improvement efforts within Operations. The function supports to find the best balance between standardized methods and the flexibility that is required to support the organization in EMEA. This leader is also expected to provide feedback and leadership to his / her team and lead the team to enhance customer experience. Ideally this position will be located in Madrid, Spain. However, other locations within Europe will be considered with preference given to locations closest to an Otis factory. The main responsibilities will include : Implement quality strategy and planning (including resource, systems, time schedule and financials) to support the organization's short- and long-term business plan. Develop and maintain systems to measure performance against established standards / targets. Drive initiatives to improve customer satisfaction while driving down factory and field rework costs. Responsible to lead the Customer Quality by managing, tracking, and escalating all supplier quality risk for EMEA. Focal point to manage major customer issues. Be actively involved in Factory Customer Board review to ensure high standard of quality products from the EMEA factories. Lead Manufacturing site assessments, audits, and develop plans and help lead through improvements identified. Ensure best practices and lessons learned in Quality Department are appropriately transferred across all plants and functions. Establish effective cross site and cross department communications. Provide leadership, drive organizational capability, set objectives and support the development of Quality teams, leading to continuous improvement of the Quality processes and the adoption of best practices. Daily communication to colleagues within the operations site, communication to customers, including presentations, jobsite or customer visits if needed, being an escalation contact for the key customers. Lead the customer claims timely resolution (AMT, FTB, other claims), being responsible for keeping the given KPIs. Responsible for management of plant execution deliverables audits : PFMEA, Control Plan, SWI Planning and reporting in relation to the quality function, processes and cost (incl cost of poor quality COPQ). Lead functional responsibility of ISO certification of manufacturing locations and Quality Core documentation PFMEA, Control Plans and standardized execution of work practices in our manufacturing locations. Continuously work with business leaders to seek and leverage process improvements. Leads through CI project selection, execution, deployment and tracking with OPXL process. Support Lean initiatives to optimize / standardize processes as well as to achieve defined targets. Proactive and leading the cost of poor-quality continuous reduction- leading projects and actions across the whole EMEA organization. Champion quality issues within the organization to further enhance the quality of the products and the customer experience. Leading quality review meetings, proactively gathering feedback, challenges. Partner with engineering / product management and Operations to manage critical situations and incidents proactively and reactively. Support the recruitment of diverse candidates, develop, coach, and mentor a best-in-class Quality organization to ensure every customer opportunity is maximized. To be successful in this role you will have : Result driven, Team playerthe preferred candidate does not only focus on own results- but always does what's best for the company. The candidate demonstrates teamwork. Able to simplify when dealing with complex challenges and execute fast and focused on team development and skills asset management. Analyticalable to translate complex data into a simple solution with an analytical mindset.Able to utilize, interpret and solve quality issues using data and quality tools : SPC charts, 8-D analysis, regression analysis, Ishikawa diagrams. Able to lead teams with robust problem-solving techniques and tools : FTA, six sigma, Shainin, PDCA, 3L5W.Able to read component and product drawings for datum scheme and control. Communication SkillsExcellent communication skills are important, able to deal with all kinds of different stakeholdersFluent in English, additional languages advantageous Education & ExperienceUniversity or master's degree (engineering or MBA preferred)8 + years' experience in various Quality, Engineering (product and process engineering) and / or Operational assignments, in High mix / low volume industriesAt least 5 years of Managerial Experience in international / matrix organization companiesProficient in root cause analysis tools (Pareto, 5 Why, Fishbone / Ishakawa, FMEA, Solution Tree, 8D, A3), Lean principles, Six Sigma methodology. Experience in Management of Code and Certification Compliance. VDA Certified and / or TS1948 compliant preferable.Strong agility to navigate in complex organizations, to adapt to change and to solve complex issues. Excellent interpersonal and communication skills with the ability to manage and lead by influence . what we offer : A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme A culture which encourages innovative ideas and appreciates our talent is the key to our success Otis is the world's largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system, energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures to better serve our customers. So just imagine where you can take your career! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2. 2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You'llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call ourThree Absolutes prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click . Become a part of the Otis team and help us #Buildwhatsnext! Privacy Policy and Terms : Click on this to read the Policy and Terms #J-18808-Ljbffr