Advantage Group International is seeking an ambitious and resilient Client Services Director to join us in our journey of helping businesses be better together. What Matters to Us: Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other's feedback. Ron's original idea to have retailers rate and rank their suppliers was first conceptualized in 1988. Not long after, fast-moving consumer goods suppliers and retailersthroughout North America began to recognize that strong and measurable relationships lie at the heart of improved business performance. From humble beginnings and a staunch and universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40+ countries. Who We're Seeking to Join Our Global Client Development Team: Reporting to our Senior Vice President Global Clients Development the successful candidate ideally holds proven experience in key account sales and connectivity with large CPG retailers and suppliers. The ideal candidate will have experience preferably in a combination of CPG, Retail, and related Professional Services, with a history using data-led insights and advisory capabilities to drive growth. Experience in sales and client management in the services industries is also viewed as an asset. What Success Looks Like in this Role: Provide organizational, sales and client service leadership for the Advantage Global business. Specific responsibilities include:Build strong business relationships with our CPG clients ensuring that they are gaining value and insights from our work with them and that you strengthen their advocacy for Advantage Achieve sales and profit goals of client portfolio and meet new business development targetsWork closely with the Commercial and Finance teams to ensure alignment to business strategy and processes including meeting all targets and requirements for financial reporting – budgets, forecast estimates for clients across global and local investmentsWork closely across appropriate functions of the business to meet the needs of your clients and in developing client service and product proposals Exercise strong business acumen and negotiation skills to achieve win win agreements with your clients Provide leadership to and support Market leaders on developing and nurturing the collaboration with global clients at country levelAs a thought leader, help to enhance the Advantage brand within the FMCG community through keynote presentations, conference/association participation, white papers, published articles, and other similar efforts Where You'll be Located: The candidate will ideally be based in Europe. This role will be remote (home office based). Expectations on travel may include: To client offices for presentations and meetings (more in the second half of the calendar year) Occasionally to Toronto Office or for regional eventsRelevant conferences or industry events The Capabilities and Skills that Matter:Expertise in the CPG retail industry Strong network of global contacts amongst CPG suppliers and retailersA strong client-service and business development orientationPractical understanding of market research principles / concepts as well of Advantage ProductsAn ability to manage complex consulting projects Strong English written and oral communication skills at top management level, specially in a virtual environmentAbility to digest insight from data and create story-telling style presentationsAbility to work independently and an entrepreneurial mindset a positive attitude, respectful of a corporate environment and team building, zest for learning and always seeking innovations and efficiencies An ability to create and foster strong inter-departmental communications advocating for clients interestGood listening skills, be obsessed on knowing and understanding client needsStrong sense of urgency Why Should You Work with Us? Advantage offers an excellent work-life balance, including the following:Stable company, with an established client-base and a continual steady growthFlexible hours, remote/hybrid working Strong corporate culture: Monthly company-wide gatherings for global community-buildingAttractive salary package with fringe benefits.
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