.Email El Dorado and Chileno Bay team members are committed to exceptional service with enthusiastic delivery, effective teamwork, constant improvement, consistency in all activities, being proactive and infusing each aspect of work with love.The Director of Spa & Wellness reports directly to VP of Operations at both properties and is responsible for overseeing the quality and consistency of all Spa and Wellness operations including, but not limited to, Spa, Health & Fitness, and Harmony Wellness experiences, with the potential addition of Recreational activities TBC. This role will develop exceptional member and guest experiences.Role and Responsibilities:Ensure the offering of high-quality classes, products, treatments, and other related offerings, conceptualizing, creating, designing and implementing dynamic programs including wellness-focused experiences, activities, teambuilding, recreational offerings, and other related spa and wellness initiativesOversee the ongoing development and positioning of the offerings in terms of overall concept definition, philosophy, treatment & menu offerings.Stays visible and interacts with members on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.Lead the continuous improvement of our product offerings in line with our member needs and industry global trends, while anticipating future trends in the market.Define business strategy for the Spa and Health & Fitness departments, lead the implementation of that strategyAlign efforts, pricing, strategies in both communities, respecting each location's identityProvide overall leadership of the departmentEstablish and maintain an effective control environmentIncorporate any owner and corporate initiatives driven by Discovery Land CompanyUpdated policies and operating practices.Manage comments, requests, and complaints up to the complete satisfaction of the memberAnalyzes services issues. Executes approved decisions to keep moving forward toward the achievement of goals.Oversee the annual operating budget including capital expenditures, to achieve or exceed budget expectations. Being able to explain and justify variances.Actively participate in achievement of both properties' goals, as an active member of the management team; create strong relationships with all departments, participate in management meetings, daily lineups, communicating key activities of the health and wellness areas.Ensure that all activities are performed in a safe manner and ensure that all established safety protocols are followed.Monitor for quality, report concerns, and suggest change of all Health & Fitness and Spa equipment, tools, and areas to ensure a high quality and safe guest experience
