.Divisional Product & Application Expert,Energy Storage Systems and Sustainable Products Date of Posting: March 1, 2024Last date to apply: April 19, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.The main responsibilities of the function of the Divisional Product & Application Service Expert are to ensure that the divisional objectives regarding Product & Application Service support and expertise are met. This is done by the Providing a high level professional remote and onsite support for Power Technique products worldwide.The Divisional Product & Application Service Expert supports the Technical Support Manager and PTS Marketing team to define and drive the implementation of a global Service Strategy for a specific Power Technique product range, Special focus on sustainable products, including the Energy Storage Systems (ESS) and other related products.As Divisional Product & Application Service Expert you will be part of the Power Technique Service Division. It will be your mission to solve complex technical issues, Increase the Product and technology competence level of our Service Network being direct or indirect. Ultimately, you will ensure we understand our customers' needs and that we provide the Services, support, and tools to support those needs.You will report to the Technical Service Manager of the Product Company where you are located.Main responsibilities:You develop technical training, troubleshooting guidelines, video instructions, applications training ... in line with our divisional strategy.You provide the highest level of technical training to the Atlas Copco Customer Centers, Customers and Dealers.You actively participate in the development of new products in the product companies and ensure the highest level of serviceability and lowest lifecycle cost.You collaborate with all stakeholders (cross-departmental and cross-divisional) to make sure the PTS KPI's are met.You provide accurate and up to date service information related to the product range.You support Atlas Copco Customer Centers and Customers with technical and application questions.You develop Lessons Learn Digital material, troubleshooting guides, Application related technical documentation to allow AtlasCopco Customer Centers to become as much independent as possible.You collaborate with connectivity and technical support team on connectivity projects.Drive Application and Product knowledge Communities.Educational requirements:Technical degree (or higher) or similar through experience.Knowledge:Technical knowledge on generators would be a plus.Technical knowledge on Battery systems would be a plus.Software skills e.G. MS Office, would be an asset.You have a very good knowledge of English
