Descripción del empleo Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott Vacation Club experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give premiums to guests as gifts for their patronage (e.g., rewards points, vouchers). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; use telephone and email with appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.CRITICAL TASKSTour generation Dedicated to generating new tours via the Encore programmeResponsible for Encore post sales processPresent the Encore programme in its entirety to the Tour no SalesFill out the purchase form and get credit card authorization from customer.Ensure that customers leave with a good feeling about their experience.Perform necessary follow-upMaintain computer systems knowledge (Goldmine, Outlook, Word and Excel).Policies and Procedures Follow company and department policies and procedures.Protect the privacy and security of coworkers.Maintain confidentiality of proprietary materials and information.Ensure nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Perform other reasonable job duties as requested. Guest Relations Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.Thank guests with genuine appreciation and provide a fond farewell.Address guests' service needs in a professional, positive, and timely manner.Communication Speak to guests and co-workers using clear, appropriate and professional language.Talk with and listen to other employees to effectively exchange information.Physical tasksMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.SalesPromote awareness of brand image internally and externally.Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacationclub.Working with Others Develop and maintain positive and productive working relationships with other employees and departments.Partner with and assist others to promote an environment of teamwork and achieve common goals.Support all co-workers and treat them with dignity and respect.Handle sensitive issues with employees with tact, respect, diplomacy, and confidentiality.Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards.Physical Tasks Enter and locate work-related information using computers systems.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.CRITICAL COMPETENCIESAnalytical SkillsComputer SkillsLearningProblem SolvingDecision-MakingInterpersonal SkillsCustomer Service OrientationInfluenceTeam WorkCommunicationsCommunicationListeningTelephone Etiquette SkillsEnglish Language ProficiencyApplied ReadingPersonal AttributesDependabilityInitiativeIntegrityPresentationStress TolerancePositive DemeanorOrganization Time ManagementAdministrationTypingPREFERRED QUALIFICATIONSEducationHigh school diploma/G.E.D. equivalentRelated Work ExperienceAt least 1 year of related work experienceSupervisory ExperienceNo supervisory experience is requiredLanguages requiredEnglish, German, Spanish Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
