Hello! At Factorial, we're looking for a new Expenses Consultant to join our Product Services French Team and help us boost the company to the next level.The RoleBeing a crucial part of the Product team, you will be responsible for onboarding new clients, implementing and ensuring the usage of the platform to its fullest, and gathering customer feedback. Expenses are a key and core functionality, and we aim to forge a team of experts to engage and deliver the best consultative experience to our current and potential customers. One of your greatest challenges will be to ensure that our product can be fully adapted to the clients' needs. This requires you to perfectly understand their processes and problems, and detect possible improvements and opportunities in the product.What will you be doing:Onboard our new French customers by assisting them via video call and email until Factorial is fully implemented in their organization.Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.Understand our clients' problems and needs, convert problems into solutions, and gather their feedback.Share improvement points that can help us create the best customer journey and unlock the market.Your ProfileFrench expert speakerand professional English.Proactive : you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial.Fast Learner : you can quickly become an expert on the software and it's easy for you to keep up to date with product updates.Problem-solving mindset : the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.Good sense of analysis : while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution.Previous experienceonboarding customers or in other customer-related roles. But don't hesitate with attitude; it's just about learning, isn't it?Knowledge of Human Resourcesis a plus!Knowledge of Expenses softwareis a big plus!Perks of being part of our teamSave expenses with Cobee and get your salary in advance with Payflow.Healthy life with Gympass and Alan as private health insurance.Language classes with Yolk Academy & Factorial Language exchange.Breakfast in the office, organic fruit, and free caffeine and theine.Flexible schedules, pet-friendly, and no dress code!Structured Career Paths & Salary from 26,000 to 32,000 OTEs.About Factorial HRFactorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions. Currently serving thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over 1,000 people in Barcelona, Brazil, Mexico, and EEUU offices.#J-18808-Ljbffr
