Job DescriptionResponsibilities :- Provide support for remote sites in and around the region.- After hours on-call support for requested sites.- Install, configure, and maintain complex hardware and software systems in the field .- Develop and implement system maintenance procedures to ensure maximum uptime.- Manage and monitor client networks and systems, including servers, routers, switches, and firewalls.- Create and maintain documentation of hardware and software systems and procedures.- Provide exceptional customer service to clients, ensuring their needs and concerns are addressed in a timely and professional manner.- Act as a liaison between clients and vendors to ensure effective communication and resolution of issues.- Perform other duties as assigned by management.- Provide support to other HPIT support teams as needed.- Participate in operational meetings as required- LAN and Voice MACD knowledge / skills- Maintain and update existing network infrastructure. This includes :- Add connectivity between labs, offices and network equipment via copper and fibre- Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and / or maintaining spreadsheets and / or other documentation regarding inventory levels.- Hardware Depot / Hardware Recovery Centre support- Loaner equipment management.- Parts Ordering and inventory management.- Shipping and Receiving management.- Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP internal systems.- Hardware Depot / Hardware Recovery Centre support- Loaner equipment management.- Parts Ordering and inventory management.- Shipping and Receiving management.- Provision authentication hardware like active smart cards, Active Keys,and smart card readers for users using HP interal systems.- New PC setup, install, re-image and End-user data transfer.- Incident management & resolution.RequirementsRequirements- Ability to manage schedule on multiple projects- Vehicle and License.- English & Local Language.- At least 2-4 years of experience in a technical support or IT field engineering role.- Ability to manage schedule on multiple projects.- Vehicle and License.- Transparent communication.- Proven work Experience in the role.- Advance knowledge of Windows OS (Mac, Linux is a bonus).- Practical Experience in the role.- Excellent problem-solving skills.- Organisational and interpersonal skills.- Willingness to travel to customers as required.RequirementsCustomer Service Collaboration Desktop Support Technical Mobile Device Hardware Troubleshooting Microsoft Windows Documentation Vendor Management SCCM Information Technology Macintosh MS Office Deployment Active Directory Help Desk Support Windows Server Ticketing Systems Switches VPN Imaging LANHace 8 horasEscribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por:field engineer (r-650)Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por:field engineer (r-650)#J-18808-Ljbffr
