Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.Job Details: Direct territories: Valencia, Alicante, Murcia, Baleares, Albacete, Castellón, Teruel.Support in: Rest of Spain if needed.Base location: Valencia or surroundings (the candidate needs to be based in cities with facilities to travel throughout the designated direct territory).Work type: field-basedWhat you will do Repair and check electronic / mechanical Stryker productsComplete annual check and calibration according to MDR on customer siteUtilize software and technological tools to maintain proper records, access technical informationAssist the regulatory affairs department / customer to action product recalls, field safety notices and field action noticesFulfil Service contracts with planned maintenancesDelivery of technical Training to internal & externalPerform Installation of Stryker systems on customer sitePerform Software & Hardware UpgradesEfficient and thorough documentation of service activities for internal and external referenceEnsure traceability of all field-based Stryker products through reporting toolsProvide technical support to Internal and external customersEscalade opportunities and issues appropriate team meetingsEnsure excellent follow-up on all customer-initiated issuesEnsure service provided is invoiced if not under warrantyScheduling of Customer visits in cooperation with Customer serviceYour profile:??????Educated to degree level in engineering medical electronics and camera technology or ?equivalent, at least one of the following: ?Electrical / Electronic / Telecommunications / Mechanical / Software ?Medical Physics ?Technology Subjects ?You speak fluently in Spanish and EnglishAdequate IT-knowledge (Microsoft Office, ERP & CRM)???????Up to 1 year experience in medical electronics, combined with good mechanical skills ?Up to 1 year experience in the hospital environment and health care work ?IT experience on administrative and technical level ?Experience and ability to build relationship with internal & external customers to drive brand loyalty??Who you are:????You are capable of working in a varied range of scenarios including the workshop, hospitals, and theatres ?You have the ability to prioritize work and manage stress ?You possess unwavering ethics & integrity in a competitive and demanding work environment ?You have a service- and quality-oriented mindset ?You have the ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve ?You have the ability to communicate effectively and work both independently and as part of a team on assignments ?You are flexible for travelling around the defined region and if needed in others.What We Offer: We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.Competitive salary. With us, you will receive a competitive salary package and benefits such as:Car (including all services & fuel card)PhoneLaptop and full technical equipmentHealth Care AllowanceRecognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.Promoting work-life balance through flexible working hours. We offer an appealing and flexible working hours model to accommodate individual life situations.About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at
