You will be a part of Cardiovascular Informatics Support Team by offering our customers' solutions that include high-tech medical equipment and a best-in-class customer experience. We are a committed team that works hard together for our customers and likes the opportunities and challenges within Healthcare IT Support.
You will be assigned to work on-site, with direct interaction with our customers (IT & Clinical Roles)
Your role: On-site support for IntelliSpace Cardiovascular product in a multi-site installation covering a whole region of Spain.
Restore customer operations in the fastest possible time.
Work with Health Care Information Technology Products: IntelliSpace Cardiovascular + TOMTEC + XperIM
Troubleshoot IT solutions at any level (HW, SW, Database and Network).
Escalation to Problem Management keeping the Incidents technical responsibility during escalation phase.
Participate to the definition and be the owner of the action plan needed for the technical resolution.
Work cooperatively with other technical teams to provide tools and processes to help preventing common problems.
Monitor incoming case volumes and react to incident trends and critical issues by working with the management to develop a resolution plan.
Ensure respect of SLAs.
Participate to 24/7 on call support program/service
You're the right fit if you have: Technical education at the university level or similar (Masters / Bachelor's degree, in medical technology or IT).
Customer orientation, stress-resistance, great communication and team-working skills.
Good level of English is required.
Good knowledge in Healthcare Informatics is required.
Experience and knowledge of technical support.
Experience, interest and knowledge of databases and network management are preferred.
Work experience as an engineer in medical technology or similar environment is preferred.
You should have knowledge of data networks (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (Windows OS, VMWare, Hyper V, SQL Server).
Driving license is required. Please submit CV in English
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history .
• Learn more about our purpose .
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
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About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran
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