.Role Summary : French & English speaker HR Admin Entry levelTo contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when requiredDelivery Key responsibilities:Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIsUse Payroll expertise to advise upon client queries/issues and ensure a good understanding of country-specific legislation and tasksWhere applicable ensure Data Management is performed accurately and on timeEnsure Tickets and Calls are responded within SLA timescales and to a high standardFollow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also, support the updating of DWIsProficient in using systems and toolsSOC Controls completed on time and with the necessary evidenceAll system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigateHighlight to Service Manager any deviations from the standard scope of serviceAbility to recognize and deal appropriately with sensitive and confidential informationSuccessful completion of all learning objectivesTime Recording to be completed accurately and on timeNGA Security Standards are adhered and followedContribute to team meetings and raise any issues immediately to your Service ManagerEnsure you are up to date with all NGA HR announcements and communicationsBuild good relationships with all lines of businesses where appropriateUpdate internal stakeholders, when needed, in a timely and accurate wayParticipates in projects and activities as needed and assignedAdherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsDemonstrate professionalism and act responsiblyNGA Human Resources offers you a unique chance to build a career in a vibrant, agile, and growing organization, yet one with truly global client relationships and a wide range of opportunities.At NGA HR, we're dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you
