Are you a maestro of customer lifecycle management? We're seeking an exceptional individual to join us in the role of Customer Lifecycle Manager!About Us:At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutting-edge technology, we craft seamless, integrated journeys that exceed expectations and drive sustainable growth. Whether you're an emerging startup or a seasoned industry leader, we stand ready as your dedicated ally for success. No challenge is too complex, no journey too vast we're here to guide you every step of the way.Role Overview:Customer-facing role to execute the engagement and drive to partner hand-off; provides initial face/voice to the customer and brings in specialists as needed.Key Responsibilities:Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationshipsQuarterback sales from lead to purchase; be the main point of contact for its customers, leading the sales strategy, overcoming objections, and negotiating success.Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill their needs with our client's leading cloud technologies.Obsess over customers and prospects to deliver a world-class customer engagement experience.Secure customer wins for Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection ManagersPosition competitive offerings and solutions in the context of customer needs and experiencesDemonstrate verbally and in writing how customers can capture value and envision their future with its technologies.Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to and manage customers.Collect feedback from customers and articulate it back to the business: "Voice of the customer.Qualifications:Native in French and FlemishB2 proficiency in English1-2 years experience in IT sales with a proven track record of success and/or sales account management or customer management experienceExperience using Microsoft Office Suite applications and Client Relationship Management systems such as Dynamics 365, Salesforce, etc.Why Join Us:Attractive Salary:We offer attractive compensation packages that reflect your skills and experience, ensuring your hard work is duly recognized and rewarded.Bonus for Achievements:In addition to your salary, you'll have the opportunity to earn bonuses based on your contributions and achievements, providing further motivation to excel in your role.Health and Life Insurance:Comprehensive coverage, reflecting our commitment to your well-being.Onsite Work Environment:You'll be part of a collaborative onsite team, fostering direct communication and synergy.Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!#J-18808-Ljbffr
