Front Office/Guest Relation Internship

Duration: 3 - 6 months (between March - October) Front office responsibilities: • Welcome and greet guests providing a friendly, efficient and courteous service • Undertake check-in, check-out & payment transactions • Answer telephone calls, handle complaints, arrivals, departures and rest functions • Provide information to guests in regards the facilities, events and services Guest relation responsibilities: • Welcome and greet all arriving & in-house guests with a pleasing smile • Assist guests with all check-in procedures, issuing room keys and answering any questions • Review arrival lists and records (arrivals, departures, VIP Guests) • Answer the inquiries of clients on a timely basis • Promote the services provided by our hotel • Address grievances issues and inform Guest Relations Manager as and when required • Very good command of English • Good command of a second language (French or Russian or German would be an asset) • Kind, respectful & pleasant personality • Eager to learn & develop Role: Front Office/Guest relation internship Job Type: Apprenticeship , Full Time Location: None, Apply for this job now.