Front Office & Guest Services Intern In Quarry Bay, Hong Kong - (Madrid)

Empresas: RMC AsiaRMC Asia is representing Swire Group in Hong Kong to recruit front office & guest services interns! This internship is one of the program options within RMC Asia's Cultural Exchange Programs, which also encompass management training and contractual positions at luxury hotels and resorts all over Asia. Begin your journey to become a valuable hospitality professional by sending us your resume now! DETAILS Host: A 5-Star Hotel by Swire Group Destination: Quarry Bay, Hong Kong Department: Front Office Program: Hospitality & Business Internship Duration: 6 months Intake: June 2024 onwards FRONT OFFICE & GUEST SERVICES - RESPONSIBILITIES - Greeting guests upon arrival and making them feel welcome - Performing and administering check-ins and check-outs - Assigning rooms and taking care of administrative duties - Processing guest payments - Being a source of information to guests on various matters such as transport and restaurant advice - Accommodating general and unique requests - Understanding all hotel room categories, room rates, packages, and promotions - Communicating with all departments to fulfill guest requests - Handling complaints & diffusing conflict or tense situations with guests - Other related duties in the front office department PROGRAM BENEFITS - Housing arrangements - Visa sponsorship - Monthly allowance - 2 - 3 on-duty meals per day - Uniform with laundry service - Medical insurance - Arrival support (airport pick-up) - Recruitment opportunity by the host - An unforgettable educational travel experience - Additional benefits provided by the host!Requisitos : - Enrolled students in college or university - Mandatory college or university reference letter - Conversational English - Well-groomed - Pleasant personality - Clean criminal record - No drug abuse - Minimum 6 months passport validity