Full-Loading Agent

Tittle: FTL Agent Location: Guipúzcoa Develop and administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies Key Responsibilities: * Execute import/ export plans and processes to optimize service and performance * Implement transactional operations related to import/ export in adherence to regulations and internal procedures * Perform import/ export entries and other operational activities as per internal procedures and latest local customs regulations * Compute duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations * Examine invoices and shipping documents to enhance accordance with federal regulations * Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations * Support customer service in the incident and exception management resolution * Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment * Participate in developing a high-performance service culture within the export, import and gateway departments * Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means * Interact with internal functions such as customer service, product, sales, etc. * Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency Skills / Requirements: * English level B1 ´ * More than 1 year of experience in transportation, full loads and customs clearance. * Driving license  * Bachelor's Degree or equivalent experience/qualification related to logistics, transportation, ADE, finance or similar