.Welcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find hereencourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better!At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.Job Purpose A Ground Operations Quality Specialist position will be responsible for managing the entire process in reference to all quality and safety related events, discrepancies, reports, and findings. Responsible for preparing reports as required by its manager, as well as keeping it informed of internal performance, risks detected, and proposing actions to achieve continuous improvement in all areas of the department Responsible to cooperate and establish new ways of communication with the different members of ground operations team and cooperate with the rest of the areas of Ground Operations, especially with the operational one. Cooperate with the Ground Ops Quality Manager in the elaboration and updating of procedures. Cooperate closely with its manager and participate in different internal projects Main Accountabilities Is accountable for ensuring processes, procedures, and products or services comply with regulatory and quality standards. Follow-up of quality audits and operational safety events. Is in charge ofpreparing monthly reports on the monitoring of internal and external quality and safety events. Is responsible for identifying any quality and safety deviations from the contract and proceeding to notify penalties to the customer. Is in charge of leading and managing transversal projects with other internal departments. Is accountable for creating a positive work atmosphere and providing guidance and support to the team. Main Responsibilities - Tasks Compile and analyse the events and daily reports. Co-ordinate with the team the request for information about the event making sure that the responses meet the established time and comply with the standards. Prepare monthly reports related to operational issues. Identify potential deviations in order to re-invoice the cost to the handling providers. Support on-site support for external and internal quality, safety and inspections audits. Interact with all areas of stakeholders across the organization. Assisting the quality manager with any project or requirement, for any project or requirement
