Are you looking for an excellent job opportunity? We are hiring a new Guest Experience Associate to get on board our team now!About usNordic RentAway Spain is a small company based in Alicante, with property management, investment, and vacation home rental as our core services. Our company's most popular service is property rental management. We have successfully hosted travelers on Costa Blanca since 2017 with one goal: creating the absolute best holiday experience for our guests. Our new colleague and team member will be just that: a guest experience perfectionist! You are passionate about turning moments into memories for our guests and ensuring that they have an exceptional holiday experience.Candidate qualifications and profileFull professional proficiency in English and Spanish, other languages are a great advantageCustomer service drive with outstanding communication and active listening skillsExcellent problem-solving and multitasking skillsStrong sense of responsibility and a professional presentationBe passionate about Costa Blanca and promoting sustainable tourismRelevant educational degree, and hospitality sector experienceHold a driver's license and vehicleCORE WORK ACTIVITIESExceptional Customer ServiceProvide services that are above and beyond for customer satisfaction and retentionMonitor daily bookings and ensure assigned properties are prepared prior to check-inPrepare and inspect holiday homes prior and after guest staysFollow check-in and check-out proceduresEnsure guests are properly greeted upon their arrival to our holiday homesProvide upscale guest service experiences for guests throughout their stayManage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis, inform guests of our servicesRespond to and handle guest problems and complaints effectivelyProvide immediate assistance to guests as requestedParticipate in the development and implementation of corrective action plans to improve guest satisfactionIndividual GOALSImprove service by understanding guest needs, providing guidance, and feedbackSet a positive example for guest relationsDisplay outstanding hospitality skillsEmpower co-workers to provide excellent customer serviceStrive to improve service performanceGuest Experience Team MembershipEncourage and build mutual trust, respect, and cooperation among team membersDemonstrate appropriate behaviorsUnderstand employee positions well enough to perform duties in employees' absenceEstablish and maintain open, collaborative relationships with co-workers and ensure a healthy work-environment within the teamMaintaining Guest Experiences and Team GoalsDevelop specific goals and plans to prioritize, organize, and accomplish your workHandle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with othersMaintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of any propertyIntervene in any guest/employee situation as needed to insure the integrity of the company and properties is maintained, guest satisfaction is achieved, and employee well being is preservedWhat we offerInternational work environmentLocation: Hybrid, work from home and on-site in the Alicante ProvinceEntry salary: 1.500€ monthly netApply in two steps: 1) Through Linked-In, 2) E-mail your MOTIVATED LETTER to: ****** look forward to receiving your application!#J-18808-Ljbffr
