At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape.Our client, a leading company in the industrial sector, is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative, detail-oriented, and experienced Head of Customer Service to elevate our customer service operations, ensuring exceptional service standards and enhancing customer loyalty and satisfaction.Your Role and Mission :As the Head of Customer Service, you will lead our customer service department, setting the vision and strategy to provide outstanding customer experiences. This role demands a proactive approach to managing teams, optimizing processes, and leveraging technology to meet and exceed our customer service objectives. Collaboration with cross-functional teams to improve product offerings and resolve customer issues swiftly is paramount.Key Responsibilities :Develop and implement customer service policies and procedures to ensure a high-quality customer experience.Monitor performance metrics to identify areas for improvement and implement strategies to enhance service levels.Lead, motivate, and develop customer service teams to foster a customer-centric culture within the organization.Collaborate with the product and sales teams to streamline processes and improve overall customer satisfaction.Handle complex customer complaints or inquiries, providing solutions that align with company policies and customer expectations.Stay ahead of industry trends and technologies to continually improve customer service delivery.Skills and Knowledge :Bachelor's degree in Business Administration, Communications, or a related field.A minimum of 7 years experience in customer service management, with proven leadership in a head or manager-level role.Strong understanding of customer service software, databases, and tools.Outstanding communication and interpersonal skills to effectively manage both customer and team interactions.Strategic and analytical thinking to resolve issues and implement service improvements.Languages are Spanish and English as a must, other languages welcoming.What We Offer :A dynamic role with the scope to shape the future of our customer service department.The chance to be part of a forward-thinking company poised for exponential growth.A collaborative, supportive, and innovative work environment.Join us and play a pivotal role in driving exceptional customer service experiences that differentiate us in the logistics and transportation industry._Location :Barcelona, Spain- We're excited to see how you can contribute to our team's success and lead our customer service to new heights!_#J-18808-Ljbffr
