About UsCompensation is more than a pay-check, and traditional approaches don't adequately reflect it or the way people work today.We're on a mission to change that. We see compensation as everything a company gives their people in return for the work they do. It should be easier to understand, offer, manage and spend.Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".We're proud to be backed by leading European VC funds, having raised over €20 million.About YouYou are passionate about and an expert in nurturing a base of highly engaged, satisfied accounts who get tremendous value from Coverflex.You excel at designing scalable post-sales experiences, creating models that efficiently manage and prime newly onboarded opportunities for growth.You have a proven track record in fast-paced, results-oriented go-to-market (GTM) environments, ideally within SaaS companies.You've succeeded before at hiring, training, and leading teams to meet and exceed product activation, retention, and overall customer health goals.You possess strong analytical skills, using data to make decisions and to design systems that scale the team and enhance efficiency.You have outstanding collaboration and communication skills, with a proven ability to present, demo, and onboard seamlessly.You're fluent in English and Spanish (internal communications are primarily in English).You feel at ease at cross-selling and after-sales service, managing accounts ranging from 50 to 1,000 FTEs.You are exceptional at building lasting relationships and leveraging networks for efficient referrals.You're quick to adapt and comfortable in new, challenging, and cross-functional environments.Resilient and tenacious, you bring a " we can do this " mindset that thrives in overcoming challenges.Skilled in optimizing team output and efficiency by enhancing systems and processes to better service customers.Nice to haves:Hubspot is your friend;Data analysis skills and a robust industry network in HR/tech.Solid understanding of the Spanish HR/Finance Tech landscape.The Role On a typical day, you will...Design and implement a scalable post-sales experience, creating a model where recently onboarded opportunities are quickly managed and primed for growth, contributing directly to our strategic business goals.Strive to exceed key performance metrics including product activation rates, retention, and customer satisfaction.Hire, train, and develop the best team for our post-sales strategy, focusing on cultivating a high-performing culture and fostering professional growth among team members.Maintain and enhance a high-performing culture by setting clear expectations, providing regular feedback, and ensuring that key performance metrics are met consistently.Improve team output and efficiency over time by optimizing systems and processes, aiming to deliver superior service to customers.Represent the customer success team cross-functionally, ensuring seamless cooperation and collaboration with departments such as Marketing, Sales, Product, and Engineering.Build and maintain robust relationships with clients, understanding their specific needs to tailor solutions that enhance their experience and satisfaction.Deliver compelling product demos and utilize sales data and CRM tools to manage your pipeline effectively, ensuring a steady flow of customer engagement and feedback.Salary Range For this role we have a total gross package of 48 .000€ to 62.000€ (plus variable compensation and other benefits).The stages for this hiring process are: CV ScreeningPre-Interview QuestionnaireInterview with PeopleBusiness CaseInterview with Head of Customer Success (Portugal) & Country Manager (Spain)Interview with CEO.Equal opportunity employer: Coverflex is an equal-opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.#J-18808-Ljbffr
