Empresas: Hotel Mandarin Oriental Ritz, Madrid Duties and responsibilities: Operate Front Office operations properly, efficiently and profitability Supervise, Guide and Support all colleagues in the department with their duties Encourage the sense of teamwork throughout the hotel Motivate and inspire the colleagues to maximize their performance Ensure a warm, genuine and efficient guest's arrival and departure experience Keep the Front Office colleagues informed & up-to-date with information related to the hotel, hotel group and operation Maintain all department files and ensure that paperwork is kept to a minimum and Guest information to be stored following company's Policy and Procedure Ensure all the supply and tool for the colleagues to use are sufficient and available at all time Serve as the Manager on Duty and available to guests at all time Ensure accurate communication of information and guest requests to all relevant departments Ensure all the request and question by internal and external guest to be responded in timely and efficiently manner and out come to be up to their complete satisfaction at last Welcome guests in person; recognize and anticipate their individual needs Engage yourself actively to be present at public area for the quality check of services provided by colleagues and ensuring all standards are met in services Handle all guest compliments, comments, observations and complaints in a timely and effective manner, ensuring guest's complete satisfaction Maintain high standards of Guest Data Quality Support the FOM with Fans of MO guest recognition program and ensure the growth of enrolment and quality of program execution Support the FOM ensuring growth with the Departments LRA scores for both Arrival & Departure Support the FOM ensuring and maintain a very high standard of personal hygiene, behaviour and grooming standards of colleagues up to the hotel's standards Perform the task and project which being assigned by FOM and Hotel Management Requisitos : Diploma or certificate holder in Hospitality Management. Minimum 2 years of assistant front office manager in international luxury hotels. Previous work experience in the capacity of assistant front office manager, duty manager, Night Manager. Excellent manners. Positive and yes we can attitude. Strong communication, listening and interpersonal skills. Well organized and structured. Capacity to work in different shifts (am, pm and night) Good command of Spanish & English, knowledge in other languages is an advantage. Familiar with computer software such as Microsoft Word, Excel and PowerPoint.
