Job Description Responsible to perform the most suitable initial setup of the system and provide the necessary support and assistance for technical issues and evolutive changes, both in the maintenance and implementation phases of the account.
Tasks
The specific tasks associated to this position are :
Implementation : Provides assistance to make effort estimates for the development of allowed ad-hoc system requirements by the customerCollaborates with the Products team in resolving issues and proposing new functionalities for the standard product as required by customersEnsures adherence to the Exchange standard guidelinesAdapts and configures the standard Exchange solution according to the customer specific questionnaire provided by the project governance teamPerforms testing for the different phases of a project as required.Resolves technical problems related to the application setupEnsures proper implementation of the solution in different environments (Development, Test and Production)Maintenance and Support : Investigates and resolves technical problems related to the application setupPerforms unit testing for system fixes and new parametrization to ensure the solution works according to the specificationsSupports the client on queries regarding application functionsConducts routine checks for preventive maintenance on the systemMaintains up-to-date documentation of solution documents and technical specifications both at client and standard levels.Qualifications In addition to the common skills to all Alight employees, the specific ones for this position are :
Has knowledge of HR pre-, post-, and payroll processing.Has Functional knowledge of HR concepts and technologies such as SAP HCM / Peoplesoft / euHReka / Workday / SuccessFactorsCan work on multiple projects simultaneouslyKnowledge and experience with the following technologies : WebMethods 9.2 - ESBSQLXSLTJavaRuby on RailsMongoDBJavascriptWebservices (WSDL, REST)Knowledge of integration technologies such as SAP XI / PI not required but good to haveAttitudes & soft skills Motivation and desire for improvementCommitment to the customer and the companyMotivation to achieve excellenceOrientation to the process of continuous improvementPositive collaboration and anticipation to the needs of othersAbility to adequately assess the commitments acquired and set prioritiesAbility to work in a changing environmentCapacity for analysis and problem solvingAbility to act professionally in difficult situations and to take the necessary actionsAbility to work with teams in different locations We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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