.Job ID: 2610137 | Amazon Road Transport Spain, S.L.U. - J27At Amazon, we are working to be the most customer-centric company on earth and we are striving to provide best-in-class delivery services. Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately and cost effectively as possible.Our last-mile team is looking for a dynamic, autonomous and well-organized Account Manager for Hub Delivery program, who will be responsible for recruiting and managing a pool of local stores, as well as the relationship with several other stakeholders (as DS Ops, CO, SnOP, etc). This is an opportunity to be part of a new and quickly growing environment that is focused on improving the delivery experience for our customers, mainly in Rural areas of Spain.Key job responsibilities- Build relationship with Hub Delivery store owners and cultivate trust among community leaders.- Provide lifecycle management and operational support for on-boarded Stores.- Support your team in daily management of operations, including monitoring performance, leading meetings, assigning job duties and dealing with ambiguity.- Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements.- Finds practical and simple solutions to complex problems without sacrificing quality or core functionality (i.E. contingency plans for late trucks volume).- Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences.- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.- Continuously utilize software and hardware tools to ensure normal day to day operations.- Ensure supervisors have proper tools to perform the job and coordinate repair or replacement when needed.- Communicate daily metrics and manage escalations.- Work closely with Operations and CO team, ensuring regular communications.***- Willingness to travel to visit Hub Delivery Stores / Delivery Stations (regional level). (Frequency will vary)- You are willing to work in non-traditional shift pattern which may include weekends.We are open to hiring candidates to work out of one of the following locations:Rubí, B, ESPBASIC QUALIFICATIONS- A degree- Relevant experience in logistics- Relevant experience in analyzing data to measure/optimize performance, with a high bar for accuracy and detail.- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment- Advanced proficiency in written and verbal Spanish and English- Relevant experience of communicating with a wide range of stakeholders, including your peers, cross-functional teams and leadership- Relevant experience in meeting deadlines, managing multiple priorities and working independently in an ambiguous and fast-paced environment
