.Overall Experience (in yrs.)15 – 17 yearsLocationSpain/VitoriaSkill SummaryTechnical skills (Required - Mandatory)Should have managed and team of 40-50 members, delivering/managing middleware IT operations. Should be hands-on in terms of technology. Should have an understanding of processes and quality aspectsExpert-level Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.Ability to manage multiple related services and to build the synergies between the services.Ability to understand the customer requirements and suggest feasible technology options available.Good understanding of general datacenter technologies.Deep understanding of one of more areas of Datacenter operations – Compute, Virtualization, Storage, Network, Backup, Database, Middleware, AD/IAM, Tools, Application operations.Experience with executing transition and transformation projects.Experience in management large IT operations.Experience on Upgrades, Migrations, Performance Tuning and advanced Root cause analysisWindows 2008 R2/2012/2016 administrationTechnical skills (Required - Nice to have)Knowledge of SNOW, CloudLanguage skills neededEnglish, SpanishPeople skillsbe a capable leader.collaborative partnership – by interactive regularly with key influencers within and outside organization.Soft skillsexperience Customer Handling and stakeholder management.to handle escalations, be a trusted advisor for the customer and work closely with customers in defining solutionsto drive Service Improvement programs and drive service quality improvements.with working on proposals, billing and charging topicsof service level management process, related agreements – SLA/OLA and workflow steps.abilityacumenof capacity management process.and organizing – Optimally organize the workload across the team.Area of responsibilitiesSkill Levelmultiple service teams and build synergies between services.and maintain the organization's ratio between service revenue, resource planning and maintain the team.to service budget and quality.modify, update and populate the service descriptions, operation level agreements and service offerings.issue free operations and effective handling of customer escalations.of tracking the service improvement plan and aligning the capacity, availability of resources.track of automation levels within service operations and to improve them.to introduce new service delivery tools and redesigning the operational proceduresof SLAs / KPIs / OLAs and service quality.the organization's goals and to implement evolving technologies in service.to build and implement security guidelines.the service operations in close cooperation with other IT process owners and service owners.service quality
