.Are you fluent in different European languages?Looking for an international opportunity?Interested in career development in a stable sector?This role is for you! Join us in our international Hub based in Madrid and learn about insurance!Role Purpose:To provide the highest standards of quality, service delivery and accuracy within the PSU function by reviewing instructions received from the Underwriters and Underwriting Assistants, accurately enter complex premium bookings and prepare policy documentation.To support the Operations Manager as Process Owners for all retained and outsourced processing and related activities and act as Subject Matter Expert for all retained and outsourced work elements. Key Responsibilities:Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.To book premiums onto business systems within agreed SLAs.To prepare required policy documentation within agreed SLAs and quality standards.Production of system over limit reports and daily SOX reporting (including outsourced partners processed business) for Team Leader sign off.To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement.To oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings.To undertake processing and control of broker Closings and other Underwriting Support activities.To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any "non-value" process steps.Proactively gain and develop knowledge of all P&C lines of business to facilitate accurate processing for both retained and outsourced work elements.To accurately complete monthly global RI treaty input to Registration System within agreed timescales.To assist Credit Control with the management of credit referrals within agreed limits of authority. While the processes stabilise, to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party service providerKnowledge & Experience:Advanced level of English(C1).Native level in 2 of the following European languages: German/Dutch/France/Italian/Potuguese. Insurance background is preferred.Competent in Microsoft Office programs, especially Excel.Strong customer service skills and customer centric attitude.Strong attention to detail and the desire to deliver and improve quality.Ability to work in a team environment as well as on own initiative
