DESCRIPTION Do you aim to have a dynamic impact on the world? Do you want to go beyond what's possible? Are you up for creating solutions and solving tomorrow's problems today? Then we have the opportunity for you! We're seeking a competent, efficient Area Manager to take ownership of our Fulfillment Center Inventory Control and Quality Assurance. Our Fulfillment Centers sit at the heart of Amazon's rapidly growing Operations network: they're where we manage our fast-moving inventory. In each Fulfillment Center, our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. These Fulfillment Centers are fast-paced and high reward environments, where adherence to policies and procedures is key. So, we'll need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on performance and quality of service. Key job responsibilities - Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity - Gain expertise in key Fulfillment Center process paths, as well as exception handling, - Measurement of quality and inventory integrity and accuracy, while providing quality assurance feedback to the Operations management team, - Liaise with Area Managers and Operations Managers to aid the communication of all policies related to process discipline, - Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX, - Plan for and identify root causes of inventory deviation, via cause and effect analysis, - Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents, - Lead and supervise a team of Area Managers (front-line supervisors), as well as hourly associates, - Be responsible for the overall direction, coordination, and evaluation of the Fulfillment Center's operation, - Carry out supervisory responsibilities in accordance with our policies and procedures, including: - Interviewing and training Fulfillment Center employees, - Assuming full accountability for setting and meeting of operational goals, - Strategic planning and forecasting, alongside assigning and directing work, - Drive process improvements and team members' ability to keep pace with our rapid growth, - Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures, - Participate in network-wide Fulfillment & Operations-focused quality initiatives. - You will be in an operational environment requiring working within shift pattern. We are open to hiring candidates to work out of one of the following locations: Siero, O, ESP BASIC QUALIFICATIONS * Bachelor's Degree from an accredited university or equivalent qualification/ experience in operations management * Advanced MS Office suite user, especially Excel. * Proficient in the local language and English, both spoken and written * Relevant experience in people management * Proven ability to influence peers or stakeholders in varying levels of seniority, within the organisation. PREFERRED QUALIFICATIONS * Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you. * Ability to take initiative and produce results, while multi-tasking and prioritizing in a complex environment. * Relevant experience in performing data analysis and inventory topography optimization. * Experience with Lean and Six Sigma methodologies and techniques Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. #J-18808-Ljbffr
