Ishift Service Lead

.iShift Service LeadJOB SUMMARYThe Service Lead is responsible for management and overseeing the AMS partner across all iSHIFT roll outs. He or she will be the primary resource responsible for a combination of the AMS partner contract, performance relationship and risk management.He or she must understand contractual, commercial and operational working relationships with AMS partner to ensure effective delivery of committed goods and services.This role is a leadership position, reporting directly to the iShift Product Manager. The Service Leader is accountable to support the iShift Product Manager in his duty to achieve best-in-class internal service levels for giving the proper support to the different iSHIFT ERP Core Model user country communities.MAIN DUTIES AND RESPONSIBILITIESSanofi is engaging into a review program for harmonization of its current processes : Finance and Controlling, SBS, Trade, Customer Service, Supply Chain.The SHIFT project is the IT implementation of these Business Core Models into a Global ERP considering also the corresponding interfaces with the Back-Office and satellite tools