It Application Support Analyst - Sector Telecomunicaciones

The IT Application Support Analyst will be joining the IT department and the Retail systems & Billing Team and his/her main responsibility will be to provide support for our Business Support systems.
The IT Application Support Analyst will be working closely with end users and business stakeholders across the organisation, with the development team and external software providers. He/she will be responsible for resolving, managing and escalating incidents as well as some configuration and testing. We are looking for someone with a minimum of 2 years of experience as an Application Support Analyst, support Engineer, junior BA or similar role. To succeed in this role, you should have strong organisational, analytical and communicative skills.
Key Responsibilities Includes: Responsible for 2nd level end user support, incident troubleshooting, resolution and/or escalation to external vendor/development teamConfiguration of SaaS solutions to implement new functionalitiesSupport and train the business users in the daily usage of the systemsBe an expert on the business processes regarding the system usage and act as a link between the business, internal development team and the software providersExploring data anomalies to resolve issuesIdentify improvement opportunities in the systems
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