IT Business Partner Europe (Patient Services / Salesforce) Job ID 386212BRMay 14, 2024SpainSummary Location: Barcelona #LI-HybridNovartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.DDIT IM Germany & Region Europe Team is looking for a Patients Services IT Business Partner. This role involves defining and executing a dynamic roadmap, ensuring that Global Solutions align with the needs of European Markets. The successful candidate will play a pivotal role in measuring Patients Services Products Adoption and defining and maintaining a rigorous regional Governance.Patient Services Products describe programs or initiatives to improve access, usage, and adherence to medicinal products. PSPs provide direct-to-patient services typically from onboarding through ongoing treatment; working on these initiatives means helping patients actively and in different ways - by taking an active role in handling their health and care, including providing disease awareness and education, but also financial and non financial assistance.This position will collaborate as well with Global Patients & Advance Therapies Product Teams, with the goal to provide solutions that improve access, usage, and adherence to medicinal products for our patients.About the Role Your responsibilities include, but are not limited to:• Implement technology delivery strategy for business systems, platforms, and processes for a particular Business domain / Function.• Partner with senior business stakeholders and TT Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates.• Ensure on-time, within budget, compliant, secure, and quality delivery of portfolio.• Ensure services, solutions, platforms, and products are fit for purpose and achieve the desired business value and impact.• Establish governance structure for projects, operations, etc with right stakeholder representation.• Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible function/service area.• Follow industry trends and emerging practices to drive agility, speed, efficiency, and effectiveness• Ensure the overall user experience is taken into account when designing and deploying new solutions and services.• Ensure adherence to Security and Compliance policies and procedures.Solid Experience in IT/Technical Product Management within an Enterprise level organizationExperience with CRM / SalesforceProficiency in English (oral & written)Proven Track Record to Develop trust-based relationships with key regional stakeholders.Strong cross functional leadership, Process management, Strategy Development, Operations Management and Execution Project ManagementNice to have:Working experience within the pharmaceutical industry or similar industries.Languages: GermanExperience on Web, Consent Management, Digital Content Management SolutionsTechnical BackgroundWhy Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.How can we achieve this?With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-cultureJoin our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:https://talentnetwork.novartis.com/networkWhy Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-cultureJoin our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/networkDivision OperationsBusiness Unit CTSLocation SpainSite Barcelona Gran VíaCompany / Legal Entity ES06 (FCRS = ES006) Novartis Farmacéutica, S.A.#J-18808-Ljbffr
