Take your career to the next level with Amaris Consulting as a MIM Service Manager in Barcelona. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide. Minimum of 3 years of experiencewithMajor Incident Management (MIM).Proficiency with ITIL framework and related methodologies.Experience in identifying and implementing process improvements within IT service management.Familiarity with SDLC processes, including the creation of PRDs and Configuration guides for ITIL improvements.Previous involvement in multinational companies, preferably with experience in B2C Ecommerce Projects.Lead and drive ITIL improvement initiatives, ensuring alignment with organizational objectives.Assess current ITIL processes and identify areas for enhancement and optimization.Plan and execute process improvement projects, setting timelines and deadlines for implementation.Collaborate with cross-functional teams to gather feedback and requirements for process improvements.Create documentation to support ITIL improvement initiatives, including technical and procedural guides.Work with graphic designers to develop visual aids that aid in understanding ITIL processes and improvements.Communicate effectively with stakeholders at all levels to ensure buy-in and support for improvement initiatives.Gather feedback from users and stakeholders on the effectiveness of implemented improvements, iterating as needed. Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level. Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops. Take charge of your training with an annual personal budget and company-paid certifications. Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance. Benefit from our WeCare program, supporting employees in critical situations. Unleash your full potential , both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. Who are we? Job description Take your career to the next level with Amaris Consulting as a MIM Service Manager in Barcelona. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide. ? WHAT DO YOU NEED? ? Minimum of 3 years of experiencewithMajor Incident Management (MIM).Proficiency with ITIL framework and related methodologies.Experience in identifying and implementing process improvements within IT service management.Familiarity with SDLC processes, including the creation of PRDs and Configuration guides for ITIL improvements.Previous involvement in multinational companies, preferably with experience in B2C Ecommerce Projects.Fluent in English. WHAT WILL YOU DO? Lead and drive ITIL improvement initiatives, ensuring alignment with organizational objectives.Assess current ITIL processes and identify areas for enhancement and optimization.Plan and execute process improvement projects, setting timelines and deadlines for implementation.Collaborate with cross-functional teams to gather feedback and requirements for process improvements.Create documentation to support ITIL improvement initiatives, including technical and procedural guides.Work with graphic designers to develop visual aids that aid in understanding ITIL processes and improvements.Communicate effectively with stakeholders at all levels to ensure buy-in and support for improvement initiatives.Gather feedback from users and stakeholders on the effectiveness of implemented improvements, iterating as needed. WHY US? Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level. Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops. Take charge of your training with an annual personal budget and company-paid certifications. Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance. Benefit from our WeCare program, supporting employees in critical situations. Unleash your full potential , both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. Who are we?Amaris Consulting isan independent technologyconsulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of7500 people spread across 5 continents and more than 60countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
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