IT-Helpdesk, Ticketsysteme, IT-Support, IT, Rollouts, IT-Service As the university of the state of North Rhine-Westphalia, the German Sport University Cologne is unique in Germany with its research spectrum and around 6,000 students. It is also one of the most renowned universities in its field internationally. To strengthen our team in the central operating unit for information technology (ze.IT), we are looking to fill a full-time, permanent position in the IT Service department from 01.07.2024 as an IT helpdesk employee (f/m/d) with a regular weekly working time of currently 39 hours and 50 minutes. Employee in the IT helpdesk (f/m/d) (2414-nwMA-IT-Service) Your main tasks Acceptance and processing of reports (faults, problems, service requests) in the ticket system and, if necessary, qualified ticket forwarding to downstream support levels Independent resolution of problems and faults IT support for DSHS employees and students, both on-site and remotely Organization and implementation of IT support consultation hours for students Installation and setup of clients Rollout of PC workstations Collaboration in other areas of IT Your profile Required are Completed training as an IT specialist or Completed vocational training with a relevant IT reference or a completed vocational training and proven equivalent skills and experience in the IT field of at least 3 years Good knowledge of the relevant Office applications Distinct customer and solution-oriented thinking and acting Good communication and teamwork skills Conscientiousness, independence and enthusiasm Open-mindedness for new topics and technologies Desirable are First professional experience in IT support (telephone, remote, personal) as well as practical experience in IT Ability to recognize essentials and overall contexts Business fluency in written and spoken German Knowledge of written and spoken English Our offer Employment according to TV-L with 30 days vacation per year The possibility of mobile work or home office A lively and varied field of activity in a committed team, in a collegial atmosphere A wide range of training opportunities Numerous health and sports offers Support in balancing family and career, e.g. with childcare services Other benefits, including excellent transport links, cheaper meals in our canteen and discounted offers via the "Corporate Benefits" platform If the personal and pay scale requirements are met, you will be graded up to pay group 9a TV-L. You can find more information on the level of pay here . The level classification is based on personal professional experience. Vacancies are generally also filled on a part-time basis, unless there are compelling official reasons to the contrary in individual cases. The German Sport University Cologne strives to increase the proportion of women. Applications from qualified women are therefore expressly encouraged. Women will be given preferential consideration in accordance with the State Equal Opportunities Act. Applications from people with severe disabilities and their equals are welcome. They will be given preferential consideration in accordance with the statutory provisions Are you interested? Please send your detailed application, including a personal cover letter, quoting reference number 2414-nwMA-IT-Service by 01.04.2024 in a single PDF file exclusively to ****** . If you have any questions about the area of responsibility, please contact Mr. Keil on 0221 4982-2844. For legal and procedural questions, please contact Ms. Mersinli on 0221 4982-6010 for further information. Please also visit our homepage www.dshs-koeln.de . There you will also find information on the handling of your personal data transmitted for the purpose of your application at www.dshs-koeln.de/datenschutz/. Mr. Markus Sistig ****** German Sport University Cologne Am Sportpark Müngersdorf 6 50933 Cologne
