It Service Delivery Manager ( Barcelona O Valencia )

IT SERVICE DELIVERY MANAGERJob Purpose: The IT Service Delivery Manager (IT SDM) is responsible for the management of front-line team to ensure the delivery and support of IT services to a geographically assigned set of sites. Main Accountabilities: - Build strong working relationships with the management of the assigned sites, with the responsible IT Business Partner(s), with other IT functions in country/cluster and with the regional ISM team.- Set up IT site support models following the regional/global guidelines and structures and manage IT support as defined in these site support models. - Ensure that the right services and corresponding SLAs are chosen for individual customers and ensure that services are delivered within these agreed SLAs. - Stay on top of operational services and channel internal and external customers' escalations towards succesful resolution. - Facilitate regular service reviews with (internal) customers/sites and report to the business on delivered service. - Team Management to Ensure a proper change management communication is in place and manage expectations and escalations. Requirements: - Minimum 5 years in IT service management roles with strong knowledge of IT service management processes.- Minimum 3-5 years of experience in supply chain / logistics or other fast-paced sectors.- Fluente Level of English.- Understanding of complex logistics operations and processes, ideally in one or more DHL core sectors.- Knowledge of the DHL Supply Chain organization and/or experience in other divisions is an advantage.- Bachelor degree in Computer Science, Business Administration or relevant education and work experience- ITIL qualification: Practitioner in Service Level Management, Practitioner in IT Incident Management ( Ideally ITIL 4 )- Office 365,Power Apps and Sharepoint/programming.- Excellent verbal and written communication skills.- Getting commitment to action through consideration of impacts. Combine formal and informal communication channels to achieve the desired outcome.Job SummaryJob number: AV-225859Date posted : 2024-04-01Profession: ITEmployment type: Full-time