It Service Management

Job Description - IT Service Management (MER00035N9)DescriptionThis position will support Service Management activities as a cross function for our Business Unit as follows:• Identify and implement service improvements• Development and maintenance of the following service documentation together with the team§ Quality Assurance plan§ Service Measurement plan§ Stakeholder analysis• Preparation of service reports and Service Mgmt. Dashboard on mgmt. level.• Lead service meetings with the service team and the business partner.• Participate and support the quality audits .QualificationsDesirable> 5 years of experience in IT Service Management related activities.Desirable>  Experience in team coordinationSkills:· Knowledge on IT Service mgmt. tools: ServiceNow, Jira, SharePoint, Confluence· Office Tools (PowerPoint, Excel), and ARIS.· Knowledge of ITIL standards.· Certified at least in ITIL Foundation· Confidence working in an international environment· Assume responsibility for the setup of new services· Confidence in presentation and communication skills· High Customer orientation· Proactive attitude· Autonomous and reliable· Flexibility and adaptability· Team work· Ability to coordinate team membersOrganization#J-18808-Ljbffr