It Service Management

Job Description - IT Service Management (MER00035N9) Description This position will support Service Management activities as a cross function for our Business Unit as follows: • Identify and implement service improvements • Development and maintenance of the following service documentation together with the team § Quality Assurance plan § Service Measurement plan § Stakeholder analysis • Preparation of service reports and Service Mgmt. Dashboard on mgmt. level. • Lead service meetings with the service team and the business partner. • Participate and support the quality audits. Qualifications Desirable> 5 years of experience in IT Service Management related activities. Desirable>  Experience in team coordination  Skills: · Knowledge on IT Service mgmt. tools: ServiceNow, Jira, SharePoint, Confluence · Office Tools (PowerPoint, Excel), and ARIS. · Knowledge of ITIL standards. · Certified at least in ITIL Foundation · Confidence working in an international environment · Assume responsibility for the setup of new services · Confidence in presentation and communication skills · High Customer orientation · Proactive attitude · Autonomous and reliable · Flexibility and adaptability · Team work · Ability to coordinate team members Organization #J-18808-Ljbffr