Must be either based in Madrid or happy to relocate to Madrid.Strength in Trust Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push for trust.
The ChallengeOneTrust is seeking an Italian speaking Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate). Your MissionSupport the Consent & Preferences components of OneTrust's Privacy & DataGovernance CloudProvide consistently awesome multi-channel customer service toOneTrust'slive customersActively and accurately manage and drive to resolution a varied workload of customer support casesCollaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutionsDevelop and maintain deep knowledge of the OneTrust platform, web and mobile technologies, and theprivacy industry, including CIPP/E & CIPM certificationsContribute more broadly to the OneTrust support community, including creating knowledge articles and process improvementsWork independently to manage your time and commitments while meetingagreed performance levelsYou AreFluent Italian and English speakingEager to learn and quick to pick up new skillsAble to work independently while still contributing to a teamExcited to find creative solutions to complex customer problemsAble to manage and prioritise a varied workload while meeting SLAs and deadlinesFocused on quality and attention to detailDedicated to providing a great experience and able to build a rapport with customersYour Experience IncludesDegree, higher education qualification or 1-3 years' work experience in a similar role2+ years' experience in core web technologies, including HTML, CSS and JavaScriptPractical experience working with and troubleshooting software & web servicesAbility to effectively communicate complex information in accessible languageExperience working with tag management systems (Google Tag Manager, Adobe Launch, Tealium)Familiarity with integrations & APIsBonus points Familiarity with mobile application development frameworks for Android / iOSBenefitsAs an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Our Commitment to YouWhen you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
