.JOB DESCRIPTION At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected,empowered, and recognized.What You Can ExpectZimmer Biomet is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc. are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identityI2C Lead plays a critical role in representing I2C organization locally within a country and acting as a main point of contact for local stakeholders (i.E. local finance and commercial organization) as well as GBS. This person will work very closely with BPO provider and GBS to make sure that daily operations are delivered at the highest level and step in in case of escalations or direct customer visits if they are required. I2C Lead is responsible for improving our collection effectiveness and managing credit risk within a country. Together with GBS, this person should drive process standardization / continuous improvement.Person in that role will be required to manage independently senior stakeholders and build strong relationship with strategic customers.How You'll Create ImpactLeading and supervising the cash collection team activities Improving collection effectiveness and acting as an escalation point for BPO/Genpact/Local collectorsSuggesting alternative payment agreements and negotiating (and finalizing) payment plansRegular interaction with commercial and finance organization to report on I2C results and engage with sales in case of supportOrder release and direct debit controls Factoring process supervision Coordination of the internal and external audits Maintaining strong relationship with customers and arranging face 2 face visits if this is requiredProviding regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team
