.DescriptionCustomer Lifecycle Manager -Dutch Market Why join usAre you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.We are looking for a Customer Lifecycle Manager -Dutch Market to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment,with some of the most innovative technologies on the market.- What you will learn with us will make you a valuable member of our team or any other team.Your benefits at Webhelp : Full-time contract, 39 hours / week : Monday - Friday from 09 : 00 to 18 : 00Competitive salary and performance bonusGreat office location in MalagaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the Webhelp International Mobility Program What you'- ll experience at WebhelpAs an Customer Lifecycle Manager in our team, you will : Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationshipsQuarterback sales from lead to purchase; be the main pointof contact for customers, leading the sales strategy, overcoming objections and negotiating successEngage with small and medium businesses across industriesDeliver a world-class customer engagement experienceMaximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection ManagersPosition competitive offerings and solutions in the context of customer needs and experiencesEffectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.G. BANT (budget, authority, need and timeline)Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum 60-90 activities / dayLeverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage client customersCollect feedback from customers and articulate it back to the business : "Voice of customer#J-18808-Ljbffr
