Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a highly-skilled professional to join asJunior Workforce Management AnalystResponsibilitiesCommunicate with internal colleagues to understand the needs of departments and the organization as a wholeWork with external stakeholders to understand and investigate feedback into the service/function/product providedUse data modeling practices to analyze your findings and create suggestions for strategic and operational improvements and changesIdentify the processes and information technology required to introduce your recommendationsCommunicate the benefits of your recommendations across departments and help to address any uncertainty and concernProduce written documentation to support your work, report on your findings and to present to stakeholders when necessarySupport the staff and teams in making the recommended changes, including helping to resolve any issuesEnsure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluationRequirementsIT/Technical/Quantitative degree or equivalent working experience as a Business AnalystKnowledge of SQL, Python is a plus as well as in data visualizationWorking experience with Power BIFinancial Analysis experience desirableAdvanced knowledge of IT office tools (Google Sheets/Excel desirable)C1 Level of EnglishGood level of Spanish is a plusExcellent analytical skills and an informed, evidence-based approachExcellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between partiesWorking experience in KPI monitoringWorking experience in contact center sector is desirableAbility to work under pressure on multiple projects within your project timeframesPassion for creating solutions with a positive attitude to changeStrong interest in business and business developmentGood understanding of information technologyCandidates must be eligible for an internshipBenefitsFull time position (39h per week, Monday to Friday)Competitive salaryInternship contract for the first 6 monthsReferral Program: Bring a Friend and get a Referral fee (up to 2.000 € depending on the language/project)A permanent presence of coaches who will facilitate your personal and professional developmentEstablished career path to grow within the projectEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated team#J-18808-Ljbffr
