The purpose of our Key Account Manager role is to drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.Responsibilities include:Development and implement a customer-centric business development strategySet ambitious objectives and drive results through effective teamwork ensuring achievement of KPIsLead the service team in delivering excellence in customer-centric serviceCommercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queriesIdentify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realizationContinually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutionsCollaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutionsEffectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolutionAct as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and servicesAbout YouThe ideal candidate has exceptionally high ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items.Proven track record as Key Account Manager (ideally within a Technology Content & Information service provider)Excellent knowledge of the Telecom Operator landscape, especially in Spanish marketsStrong communication skills with a client-centric approach to solution-sellingAbility to influence and persuasively articulate a value propositionA proven track record of structuring and managing complex negotiations to successful closure and executionStrong analytical skills and previous experience with revenue forecastingFluent in English and Spanish – French would be a plusAbility to travel regionally and internationally on a regular basis.Health InsuranceAnnual BonusPaid time offFlat hierarchies and short decision-making pathsCooperation in a highly motivated, young, international team spread across 3 continentsAn attractive location in a creative and modern office in Madrid#J-18808-Ljbffr
