Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet. Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice. W hat you'll be getting up to: We are looking to hire an Enterprise Services Lead Engineer to join our global team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area. We are seeking a highly skilled and motivated individual. This role offers the opportunity to lead and mentor a team of IT professionals, drive service excellence, and ensure the delivery of high-quality IT services to support our organisation's goals and objectives. The Enterprise Services Lead Engineer will also be driving consistency, operational excellence and an excellent customer service to our internal customers The key values that we strive towards in the Technology are: Ownership Continuous Improvement Mindset Trust Honesty Key Responsibilities: Lead and manage the Enterprise Services Team engineers by providing guidance, mentorship, and support to team members. Oversee the day-to-day operations of the Enterprise Services Team, including operational activities, supporting all office systems and network infrastructure and end user support services. Develop and implement team goals, objectives, and performance metrics to measure team performance, track progress, and drive continuous improvement in service delivery and customer satisfaction. Serve as the primary point of contact for escalated issues, complex service requests, and technical challenges within the Enterprise Services Team, providing expert guidance, troubleshooting, and resolution. Collaborate with other IT teams, departments, and stakeholders to align enterprise service initiatives with organisational goals, priorities, and strategic objectives. Lead the planning, design, and implementation of IT systems, infrastructure, and services to support business operations, ensure scalability, reliability, and security, and promote innovation and efficiency. Assist/coordinate vendor relationships, contracts, and service level agreements (SLAs) for IT services, solutions, and related services, ensuring compliance and optimal service delivery. Develop and maintain documentation, knowledge base articles, and training materials for IT service procedures, system configurations, and troubleshooting guidelines. Foster a culture of collaboration, teamwork, and continuous learning within the Enterprise Services Team, promoting professional development and growth opportunities for team members. Drive process improvement and optimization initiatives within the Enterprise Services team, identifying opportunities for automation, standardisation, and efficiency gains in service delivery and support operations. Required Qualifications: List of skills we think you need: Demonstrated leadership, communication, and interpersonal skills, with the ability to effectively lead and manage technical teams in a fast-paced and dynamic environment. Proficient in Service Delivery, Incident Management, Change and Problem Management Process. Experience with IT service management (ITSM) processes, tools, and frameworks such as ITIL, including incident management, service request fulfilment and problem management. Proficient working experience with communication tools and platforms i.e. Slack, Statuspage, Skype and others. Proficient working experience with event management systems and network/infrastructure/application monitoring tools. Managerial and leadership skills, design effective shift schedules and shift patterns, able to motivate and lead personal development plans for employees. Driving change and handling difficult situations Dealing with change on a daily basis. Ability to demonstrate the value of changes introduced. Proven communication skills. **Applications in English only please Diversity & Inclusion We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.
