This is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.The role of a Linux Desktop Support Associate at CanonicalYou will be accountable for delivering an outstanding technical support experience to our employees and customers. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.Your day to day job is to provide technical expertise, be an excellent communicator and service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.Location: This role will be based remotely in EMEA and Americas regionsWhat your day will look likeYour day to day duties will include:Work from your remote home office and provide technical support for employees.Provide technical onboarding support for new employees.Provide technical and infrastructure support during international events.Be available to take ownership of new cases via telephone, email, and webAct as an internal customer advocate keeping them updated in a timely mannerEnsure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitmentsContribute your findings to a common knowledge base and keep it up to dateDraft and distribute technical notices for internal and external communication.Prioritise your work in order to accomplish the most important and urgent tasks firstKeep on learning as our products and services grow and evolveMaintain regular communication and information exchange with the rest of the team, locally and remotelyIdentify and suggest any opportunities to provide a better serviceWhat we are looking for in youBachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.Experience in a Linux based environment gained through university subjects or work experienceLinux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releasesBasic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux and recovering broken installationsUnderstanding of Gmail, Google Calendar, Google Applications, and Single Sign-On.Ability to learn quickly, thrive on change, and handle the pressure of a customer facing jobWritten and verbal English communication skillsWillingness to travel up to 4 times a year for internal eventsAdditional skills that you might also bringCustomer support experience is a plusWhat we offer youYour base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.Fully remote working environment - we've been working remotely since 2004!Personal learning and development budget of 2,000USD per annumAnnual compensation reviewRecognition rewardsAnnual holiday leaveEmployee Assistance ProgrammeOpportunity to travel to new locations to meet colleagues at 'sprints'Priority Pass for travel and travel upgrades for long haul company eventsAbout CanonicalCanonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basisand set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.Canonical is an equal opportunity employerDuring this application process I agree to use only my own words. I understand that plagiarism, the use of AI or other generated content will disqualify my application.*--How did you perform in mathematics at high school?*Please selectHow did you perform in your native language at high school?*Please selectPlease share your rationale or evidence for the high school performance selections above. Make reference to provincial, state or nation-wide scoring systems, rankings, or recognition awards, or to competitive or selective college entrance results such as SAT or ACT scores, JAMB, matriculation results, IB results etc. We recognise every system is different but we will ask you to justify your selections above.*What was your bachelor's university degree result, or expected result if you have not yet graduated? Please include the grading system to help us understand your result e.g. '85 out of 100', '2:1 (Grading system: first class, 2:1, 2:2, third class)' or 'GPA score of 3.8/4.0 (predicted)'. We have hired outstanding individuals who did not attend or complete university. If this describes you, please continue with your application and enter 'no degree'.*Universities around the world score degrees in different ways. Please indicate your result, or expected result if you are close to graduation, along with information about the grading system.We expect all colleagues to meet in person 2-4 times a year, at internal company events lasting between 1-2 weeks. We try to pick new and interesting locations that will likely require international travel and entry requirement visas and vaccinations. Are you willing and able to commit to this?*Please note that if you require any accommodation for travel that relates to a physical disability please do let us know during your hiring process and we will be happy to discuss your requirements further.--Are you due to graduate soon, or have you graduated from university in the past two years?*Tell us if you are a recent graduate, or if you should graduate from university this year. We have certain roles which are open to recent of soon-to-be graduates.--Do you have experience installing Ubuntu/Linux onto laptops or desktops?*--Describe your use of Linux during and outside of University.*Do you have any experience with the other products that Canonical supports? (Landscape, Juju, MAAS, Kubernetes, OpenStack, etc)*Please confirm that you have read and agree to Canonical's Recruitment Privacy Notice and Privacy Policy.*Recruitment Privacy NoticePrivacy PolicyPlease selectIn which country do you currently work?*Please select your current location from the dropdown.Please select#J-18808-Ljbffr
