.Travel required Up to 25% travel should be expected with this roleJob category Marketing GroupRelocation available This role is not eligible for relocationJoin bp as Loyalty Partnerships & Reward Lead!Job Purpose:The loyalty partnership and reward manager will lead as the subject matter authority for all redemption partners and rewards options within the retail channels covering all markets in Europe with a specific focus on UK, Poland, Austria, Netherlands and IberiaThis role is the owner of the Loyalty partnership and rewards redemption strategy that leads and supports the operational definition, delivery and management for the overall yearly reward redemption experience in coordination with local market Loyalty product managers and procurement teams.As a leader, the role holder must be fast paced, hand-ons and able to find opportunities to improve customer/consumer interactions and value through the development of the loyalty digital strategy across multiple channels, in the most relevant and most efficient way.Key Accountabilities:Supporting the local market loyalty teams through continued development of the overall reward partnersRedemption experience ensuring alignment to agreed framework and principles.Develops and delivers the yearly Rewards sourcing process and handles the full governance process across relevant markets including fulfilment on site with local execution team.Accountable for on time delivery of Redemption mechanics, associated reason and defines the KPI and performance measurement alongside local market loyalty teams.Works collaboratively with local loyalty teams to allocate budgets associated with loyalty redemption rewards and channelsActively seeks and ensures application of standard processes within area of expertise.Develop all related facilitating tools / processes (SharePoint / promotion network, etc ....) and maintains them so as to further improve overall marketing investment performanceSees opportunities to drive value through cross country / regional redemption activation programs and act as focal point for internal / external redemption offer customers (Strategic account, Procurement, Sourcing)Support the operational delivery for customer redemption experiences across all supported markets to agreed KPI's through working with loyalty partners and internal digital teamsManagement and performance of key loyalty partners at strategic level ensuring delivery of service is in line with partner contractual obligations as well as leading review of contract reviews.Works with loyalty partners, regional and global teams to drive, and evaluate ongoing innovation to build programme differentiation whilst also ensuring a pipeline of development to build market and program differentiation.Ensures redemption regards and partners continues to meet both customer and market needs through interrogation of both customer and market data intelligence into actionable activity through local market execution
