Company DescriptionAt H&M Group, we are here to inspire people around the world to express their personality through fashion and design by making a more sustainable lifestyle exciting and accessible for everyone – regardless of style or budget. To get there, we have set the 2030 Goals for People, Planet and Growth, ensuring that we can continue leading our industry towards a sustainable future and creating long-term profitable growth. In the coming years we focus on elevating the full H&M experience in the eyes of the consumers through Product, Experience and Brand, guided by our Brand Plan. Do you want to be part of making us succeed?Job DescriptionYou contribute to added customer value, a strong brand and increased sales by ensuring a strong customer insight driven Loyalty and CRM function in the region You work towards aligned and cross-functional goals, taking part in driving omni sales performance and customer centricity in all parts of your work, driving customer base growth and lifetime value You drive the Loyalty program in both eCom & retail channels and support sales linked activities in collaboration with the Sales team according to H&M values, standards, policies and proceduresDrive the omni customer acquisition and retention plan for a Sales Market developed from the Regional Strategy and Planning team.Responsible for growing Member engagement and retention - using the global Loyalty and CRM strategy as a base, ensuring customer base growth and increased lifetime value by executing the plan and providing insights and KSL to the Regional team.Develop perspective as input to goal setting processWork cross functionally, aiming to meet and exceed customer expectations to ensure long-term growthSupport the regional strategy incl. benefits, services & collaboration with external partnersSupport regional tactical activities according to sales situation and long-term customer growthEnsure excellent loyalty activation & communication within in your Sales market.Communicate company and regional goals, information and expectations within region/SMCoordinate and support Sales Markets in executing planned activations to meet defined KPIsSecure knowledge & training, supporting the implementation of new features & functionality.Coordinate all activities that have to do with Loyalty including roll out of the program and education in store.Be the AM point of contact for loyalty and take part in meetings/discussions initiated by Global and RegionDrive the Loyalty KPI FUP process and share learnings back to the region to get a unified perspective.Support the continuous improvement of Loyalty efforts by sharing regional insights Global Loyalty teamWork with the full regional team to drive customer activation cross channelsQualificationsUniversity degree in Business, Economics, Engineering or equivalent relevant educationCommercial Mindset and Customer first-focusAnalytical and insights driven (to drive through growth strategies)Strong communication & negotiation skills – comfortable presenting to stakeholders at various organizational levelsProject lead capabilitiesStrong, internal drive, results driven and willingness to learn and feed the organization with new insightsExperience from CRM and/or Loyalty ProgramsExperience working in cross functional role collaborating with multiple teams in different geographiesA similar scope of responsibilities in previous jobs at a well-structured fashion retail/other retail environment or with a good H&M professional record around CRM, Marketing, Merchandising or ControllingFluency in English and preferably local language(s).Knowledge of analytics software (ex.Tableau, Power BI) is meritingMeriting with competence within digital/tech and omni ways of workingAdditional InformationThis is a permanent position based in Barcelona, Spain and we offer a local contract.If you feel that your experience, skills, and ambitions align with this position, please apply no later than Monday 12/05/2024. We look forward to receiving your application. H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age. We look forward to receiving your application.
