Luxury Reservation Consultant ( French Speakers ) - (Barcelona)

Empresas: Accor Global Reservation Centre Are you enthusiastic about Luxury and Sales? We are looking for Heartists to join our team. Our newly established Global Reservation Centre in Barcelona is looking for a passionate hospitality talent to become a fundamental part of our growing team with ambitious goals. As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, offering guests your knowledgeable recommendations as you reserve their rooms and suites for any of our luxury brands hotels located worldwide. You will be sharing your expertise and knowledge for our spectacular, world-class locations and properties, while having authentic conversations with guests. What you will be doing Responding to guests requests in an unscripted environment, where we are known as Heartists (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations Having authentic conversations while you book global travel experiences to luxury destinations Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their needs Additional Information What is in it for you: Private health insurance 24 working days of paid holidays per year Attractive discounted rates for our iconic properties worldwide Daily food allowance Incentive plan Access to ongoing training and professional development Opportunities for career growth Diverse, inclusive, and fun work environment Positive and supportive company culture Work-Life Balance commitment Opportunities to give back to the community and make a positive impact Location and Availability Requirements: Requisitos : Qualifications Education and/or work experience in sales, customer service, hospitality, or tourism industries. Experience in luxury travel will be an asset. Native or proficiency level in French is mandatory. Fluency in English (C1) is required Computer literate Passionate about travel and hospitality Active listening Excellent verbal and written communication and interpersonal skills Strong understanding of customer service principles and best practices Exceptional organizational, and time management abilities Strong sense of responsibility and accountability Genuinely curious and eager to self-develop Team spirit Respectful and collaborative within a diverse multicultural environment