.Company DescriptionDynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world's largest organizations trust Dynatrace to accelerate digital transformation.We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise.These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.As a Client Services Analyst, you'll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client's overall business.Dynatrace's tools generate mountains of data, a lot of which clients don't know how to make use of...That's where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You'll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:Account management for 8+ clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts; running all customer touchpoint meetingsWorking as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablementCreating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertiseRepresenting your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issuesAdditional responsibilities include working with our team to improve process, identify training gaps and share ideasQualificationsMinimum Requirements:- Bachelor's Degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required
