WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM: KEY RESPONSIBILITIES Provides technical qualification and owns the technical aspects of proposals submitted to customers. This is achieved through a deep knowledge of current, new, or evolving technologies, specifically within the domains of voice, UC and CC solutions Designs and coordinates the development of standard and complex voice, UC, and CC solutions. These solutions may involve multiple parties both internally and externally, including the selection of 3rd party vendors to meet customer requirements for network connectivity, wireless technologies, and security. Promotes SITA by providing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions in the areas of voice, UC, and CC through customer meetings and workshops. Ensures that the designs are efficiently implemented Right the First Time (RFT) and are operationally supportable. Collaborates with colleagues to gain and share ideas and opportunities related to voice, UC, and CC solutions. Leads, mentors, and coaches' staff, and organizes technical training and certification on the products and technologies supporting the voice, UC, and CC areas within the Air Transport Industry (ATI). Supports account teams or competency centers during the pre-contract phases (qualification, proposal, and contract) with technical designs and advice, specifically in the areas of voice, UC, and CC Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term, especially in the voice, UC, and CC domains. EXPERIENCE 5-8 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical pre-sales role Proven track record in producing communicating and documenting successful technical customer solutions Pre-Sales Business and or Commercial experience is a plus EDUCATION & QUALIFICATIONS BS level Technical Degree or equivalent experience in Engineering Computer Technologies At least 1 technical certification is required (e.g. ASEP TE STE ESE CCIE/CCNP/CCDP/CCIE/IPT) KNOWLEDGE & SKILLS Technologies : Knowledge of VoIP, SIP Trunking, Direct Routing, Operator Connect, Toll Free/PSTN inbound services, video conferencing, Cloud unified communications (Webex, MS Teams), Contact Center as a Service, Communications Platform as a Service, session border controllers, social media channels, lan, wlan, network, security, api integration
High-Level Design; Ability to design IP telephony systems, including voice gateways, session border controller, codec, call routing, sip integration, IVR/ACD, video endpoints, contact center solution with different media channels, integration with third-party systems
Vendors Telco voice offering / inbound services / DIDs, Cisco, Webex, Microsoft Teams, Genesys, AWS Connect, Audiocodes
PROFESSION COMPETENCIES Needs analysis. Ability to conduct needs analysis to understand the organization's voice, UC and CC requirements
Cost analysis. Ability to conduct cost analysis and make recommendations for cost-effective solutions
ROI analysis Ability to conduct Return on Investment (ROI) analysis and make recommendations for the most effective solutions
Sales support. Ability to provide technical support to sales teams during the sales cycle
WHAT WE OFFER: SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
?? Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
? Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
?? Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
?? Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
?? Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
???? Competitive Benefits : Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process
