.Network Operations Manager page is loaded Network Operations Manager Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted Yesterday job requisition id 24002502 Provider Services Organization (PSO) main objective is to centralize and optimize provider operations, simplifying the provider experience and creating stronger value-based relationships. We are looking for an Ops Manager position to lead different Care Teams within Cigna International Health. The core activity of the the Care Team is the issuance of the simple & complex verification of benefits, preauth requests and guarantee of payments requests submitted by providers and members.This individual will manage internal and offshore Teams with a global footprint. His/her care Teams are are dedicated to specific segments within the organization.This person will be responsible to motivate his/her teams to ensure production levels and targets are achieved, to ensure effective processing controls are in place for his/her Teams across locations, as well as championing efforts that achieve the highest possible levels of provider experience and satisfaction that enable the company to meet its growth and profit objectives.The position is based in Madrid (Spain) This role is reporting directly to the Care Senior Manager based in Madrid. Role includes: Responsible to lead his/her dedicated care teams across the globe in and efficient and effective way.Build and bring alive a true culture of provider centricity.Responsible to meet operational KPI's within the team in terms of production, quality, TAT, amongst others, and bring those alive across the team to deliver on those.Analyzing support workflows and making suggestions to improve efficiency and effectiveness and be active in seeking and sharing ideas for innovation in business processes.Managing schedules of team members according to customer/provider demand and any service levels agreementsAssess the capacity planning for his/her segments as well as following up on absences and coverage strategies to secure business continuity.Taking part in forecasting and budgeting for customer service and tracking the actual performance against budgetProduce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts.Regular contact with Client Management, Service Ops, Clinical and other Cigna internal stakeholders within his/her remit.Identifying and acting to remove obstacles to delivering consistently high levels of services.Assisting and contributing with the design and rollout of new operational excellence projects
