.Operational Lease Mobility Services SpecialistCountry : SpainWHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander () we are key players in the transformation of the financial sector. Do you want to join us?Santander Consumer Finance focuses on business development related to consumer finance products, consumer services, sales channels and commercial agreements with dealers, vehicle manufacturers or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers or digital channels) and indirect sales (through third parties) of consumer finance products and services.On top of it Santander Consumer is developing a larger range of services to customers around the new mobility concept starting by establishing a competitive pan-European Leasing model and growing to other customer services like short term rental, ride hailing, electrification, etc.Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability.Our mission is to contribute to help more people and business prosper.WHAT YOU WILL BE DOINGUnder the scope of the Leasing Business Unit within Santander Consumer Finance, we're looking for a Mobility Services Specialist leading the design on products, processes, policies, and technological developments to implement the services as relief and pre-delivery vehicle, service booking and pick and delivery, fines, fuel, toll, telematics and charging services for EV's.The ideal candidate should be acknowledged on operational lease or mobility businesses with obsession to deliver excellent and efficient services and tangible benefits to our clients with high doses of creativity.We need someone like you to help us in different fronts, in cooperation with the markets in the scope, our IT engineering teams and the rest of your future HQ colleagues :To define the products, policies, and procedures applicable to all activities of the perimeter.To write the business requirements for the development of our own in-house IT solutions or / and interfaces with third party providers.To coordinate with other HQ colleagues the introduction of mobility services in the different stages of the operational lease EE customer journey.To drive accountability for successful implementation of the mobility services in the different geographies, coordinating digital developments, local businesses, and external partners.To Define the activity metrics and monitor KPIs, benchmark, and act as a catalyst for the sharing and implementation of best practices resulting from specific Fleet initiatives within the international community.To demonstrate continuous effort to improve the operations to increase customers, partners and employee's satisfaction, to maximize the cost efficiency and to build highly productive processes
