About the job ?The Store Business Model at Paack manages all deliveries from our clients' stores (Ship from Store).We have a wide spectrum of functions that begins with the acquisition of clients and ends with the resolution of incidents; including negotiation with fleets, allocation strategy based on margins and quality of service, operational support to clients and fleets, and real-time operations monitoring.As an Operations Account Manager you would be responsible for managing a portfolio of around 50 clients within the Spanish and Portuguese market. Your role would be essential in making sure that our clients are satisfied with the service offered by Paack.More in details, your responsibility will include:Monitoring the performance of our service and supporting customers in relation to volumes, operations and process improvements.Identifying operational needs, and establishing plans to meet expectations and increase customer satisfaction.Identifying new business opportunities within the assigned current customer portfolio.Establishing a good relationship with customers, planning regular follow-up meetings and reporting.Supporting the Store Sales team in the acquisition of new clients, giving them support with data and analytics.Coordinating with the traffic department the processes to be implemented, as well as ensure the application of all of them.Analysing the forecast and coordinating with the traffic team the correct dimensioning of the operational needs.Establishing and maintaining an agile reporting system to clients using the available internal data tools.About you ?? Minimum of 2 years of previous experience in similar roles.Fluent in Spanish and English. Advanced level of Portuguese. Amazing analytical mindset, able to solve problems after a deep understanding of contexts.Problem solver and able to react quickly to operational obstacles that may arise.Good communicator, capable of building strong business relationships with clients.You enjoy taking on new responsibilities and challenges to deliver solutions to complex problems.Why Paack Because and to lead the online market delivery revolution we need enthusiastic, energetic, and committed people. But it is a two-way street so if you commit we will also commit to:Permanent contract3 days of remote work, 2 days in our offices located in Via Augusta, BarcaelonaFlexible working hoursFriendly and easy-to-go environmentReferral programme 23 vacation days per year ?360º occupational health & wellbeing platform, by our partner . Tax deduction benefits restaurants public transport Kindergarten training health insuranceNext Steps Do you think we could be a match? If so, then hurry up and join us!Please, submit your CV and any additional materials by clicking on the button below.Once we have reviewed your application, we'll be in touch to arrange the next steps.In accordance with Article 13 of Regulation (EU) 679/2016 on the protection of individuals concerning the processing of personal data and on the free movement of such data, we inform you that the sending of this form implies your authorisation in favour of PAACK LOGISTICS IBERIA, S.L. U, and the companies of the group, to process your personal data, which will be incorporated into the information systems owned by PAACK LOGISTICS IBERIA, S.L.U, to respond to a request for registration as a candidate for the job offer offered, to send communications on the status of the process of the job offer, to send quality surveys on selection processes and to send you, where appropriate, job offers of interest. Your data will be kept for a period of one year. At any time, you may exercise your rights of access, deletion, rectification, opposition, portability and limitation by writing to . You can obtain more information about the processing of your data through the following Privacy Policy
